FAQs

When is my bill due?: Your bill is due upon receipt and is considered past due if not received by the due date shown on the bill. Payments made after the date due may not appear on the next billing statement. You may make your payment online, in person or over the phone. Mail your payment in the return envelope provided and be sure to include the "Return" portion of the bill and include your account number on the check to ensure proper credit to your account. Payments may be made in person at the Utility Billing Office, 345 6th Street, Suite 100, Bremerton, Washington 98337-1891. Please pay by check or money order made payable to "City of Bremerton".

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Utility Billing - More Information

1. How do I make after-hours payment?: For your convenience, a drop box is located near the flagpoles at the Norm Dicks Government Center: 345 6th Street, Bremerton, WA 98337-1891. Payments made in the drop box during the day or after-hours will be posted the following business day. The city will not be responsible for cash payments left in the drop box. Payment can also bed made over the phone through the automated service or through the website for a convenience fee 24/7. Call our automated phone service at 360-473-5316 and press "1" to pay with a credit/debit card or check. There is a $3.85 convenience fee for this option.

2. How do I start automatic payments?: Utility bills may be withdrawn automatically from your checking account. Download the Automatic Payment Form (PDF) or contact the Utility Billing Office for more information, 360-473-5316.
Automatic Payment Form (PDF)

3. How do I make billing service inquiries?: If you think your billing is incorrect, or suspect that you may have a leak, please call our billing office for assistance at 360-473-5316. All disputes must be submitted in writing to the Utility Billing Office: 345 6th Street, Suite 100, Bremerton, WA 98337-1891.

4. How do I make payments to a delinquent account?: Bills become delinquent if not paid by the due date and are subject to a past due fee of $3.00 and 1% of the balance. All delinquent billings should be paid at the Utility Billing Office, 345 6th Street, Suite 100, Bremerton, WA 98337-1891, to avoid interruption of service. For more information regarding making payment arrangements, please contact the billing office at 360-473-5316. If payment is not received or specific arrangements made to bring a delinquent account current, the account may incur additional service charges and may be processed for shut-off.

5. Whom do I contact about utility emergencies?: During business hours, please contact Utility Maintenance and Operations at 360-473-5920. For after-hour emergencies, please dial 911. An after-hours fee may apply if a service person is dispatched.

6. How do I contact the automated phone service?: Call our automated phone service at 360-473-5316 and press "1" to pay with a credit/debit card or check. There is a $3.85 convenience fee for this option.

7. Are property owners responsible for outstanding charges incurred by a tenant?: Billing made in the name of the tenant or occupant is for the convenience of the property owner. The property owner must authorize all billing information changes and a signature may be required for tenant changes. This does not relieve the owner of responsibility for payment should the tenant/occupant of the service address fail to pay for their charges. Collection of outstanding charges for vacated tenants is the responsibility of the owner. The owner of record will be mailed a duplicate delinquent notice should the account become past due. All charges remain against the property. Failure to pay may result in disconnection of service and/or a lien on the property.

8. How do I start service or request final billing?: Notification in writing is required upon transferring ownership of the property. Your account may contain charges for water, sewer or stormwater, depending on your service location. The utility account will continue to be billed for all minimum monthly charges until written notification is received of the sale and transfer of the property. Please complete the Owner Change Form (online or PDF) or the Tenant Change Form (online or PDF).

9. When is my bill due?: Your bill is due upon receipt and is considered past due if not received by the due date shown on the bill. Payments made after the date due may not appear on the next billing statement. You may make your payment online, in person or over the phone. Mail your payment in the return envelope provided and be sure to include the "Return" portion of the bill and include your account number on the check to ensure proper credit to your account. Payments may be made in person at the Utility Billing Office, 345 6th Street, Suite 100, Bremerton, Washington 98337-1891. Please pay by check or money order made payable to "City of Bremerton".