Utility Billing

New Service Announcement 

Coming March 28, 2019 we will be implementing an exciting new service that will make it easier for our citizens to receive, view and pay bills. You'll spend less time writing checks, mailing payments and tracking due dates - plus, you will be able to Pay by Text! Stay tuned for more details. 
Bremerton area water, wastewater and stormwater is managed by the City of Bremerton Water Department.

Billing Questions

For questions regarding bills, rates, and consumption please contact the City of Bremerton's Utility Billing at 360-473-5316.

For all other non-billing water related questions, please contact the City of Bremerton's Customer Response line at 360-473-5920.

For discolored water flushing instructions please see the Discolored Water webpage, or call the City's Water Hotline at 360-473-5490.
More Information

After-Hours Payment

For your convenience, a drop box is located near the flagpoles at the Norm Dicks Government Center: 345 6th Street, Bremerton, WA 98337-1891. Payments made in the drop box during the day or after-hours will be posted the following business day. The city will not be responsible for cash payments left in the drop box.
Automated Phone Service
Call our automated phone service to pay with a credit/debit card or check. There is a $3.85 convenience fee for this option.
Automatic Payments
Utility bills may be withdrawn automatically from your checking account. Download the Automatic Payment Form (PDF). Please contact the Utility Billing Office for more information at 360-473-5316.

Billing Service Inquiries

If you think your billing is incorrect, or suspect that you may have a leak, please call our billing office for assistance at 360-473-5316. All disputes must be submitted in writing to the Utility Billing Office:
345 6th Street, Suite 100, Bremerton, WA 98337-1891.

Delinquent Accounts

Bills become delinquent if not paid by the due date and are subject to a past due fee of $3.00 and 1% of the balance. All delinquent billings should be paid at the Utility Billing Office, 345 6th Street, Suite 100, Bremerton, WA 98337-1891, to avoid interruption of service. For more information regarding payment arrangements, please contact the billing office at 360-473-5316. If payment is not received or specific arrangements made to bring a delinquent account current, the account may incur additional service charges and may be processed for shut-off.
During business hours, please contact Utility Maintenance and Operations at 360-473-5920. For after-hour emergencies, please dial 911. An after-hours fee may apply if a service person is dispatched
Property Owners Are Responsible
Billing made in the name of the tenant or occupant is for the convenience of the property owner. The property owner must authorize all billing information changes and a signature may be required for tenant changes. This does not relieve the owner of responsibility for payment should the tenant/occupant of the service address fail to pay for their charges. Collection of outstanding charges for vacated tenants is the responsibility of the owner. The owner of record will be mailed a duplicate delinquent notice should the account become past due. All charges remain against the property. Failure to pay may result in the discontinuation of service and/or a lien on the property. 

Start of Service / Final Billing

Notification in writing is required upon transferring ownership of the property. Your account may contain charges for water, sewer or stormwater, depending on your service location. The utility account will continue to be billed for all minimum monthly charges until written notification is received of the sale and transfer of property. Please fill out the Owner Change Form (online or PDF)  or the Tenant Change Form (online or PDF).

Utility Payments

Your bill is due upon receipt and is considered past due if not received by the due date shown on the bill. Payments made after the date due may not appear on the next billing statement. You may make your payment online, in person or over the phone. Mail your payment in the return envelope provided and be sure to include the "Return" portion of the bill and include your account number on the check to ensure proper credit to your account. Payments may be made in person at the Utility Billing Office, 345 6th Street, Suite 100, Bremerton, Washington 98337-1891. Please pay by check or money order made payable to "City of Bremerton".

Please visit the Public Works and Utilities FAQs page for more utility information.